Supplemental Service

SUPPLEMENTAL SERVICE

Flexible Augmented Support For The Right Price

Your technology needs to be as flexible as your IT Team, so we developed our Supplemental support program. The Supplemental program allows you to customize your support and service needs directly related to your critical business services, all at a cost-effective price.

Individual service items that the IT department can select based on their needs, augmented by providing Monitoring, Support & Automation tools delivers value by increasing the effectiveness, efficiency, and scope of services delivered by the IT department.

Simply work with us to determine what services make sense for you, and we’ll ensure that you have a solution tailored to your needs. You know your network better than anyone, so we put the decision and purchasing power in your hands!

One of the major challenges in maintaining a computer network is trying to predict what will fail and when. With our Down to Business Services solution, we can prevent many network failures from ever happening. By combining regular and comprehensive preventative maintenance and robust real-time monitoring of your critical network and desktop devices, we ensure the reliability and stability of your IT assets.

This solution is so effective that our customers see almost immediate results. A regularly maintained network means fewer failures, yielding higher productivity and savings on support costs for you. At the same time, your exposure to security risk is dramatically reduced, and frustration from unstable IT resources almost vanishes. We allow our customers to focus on their core business functions by taking the worry our of owning a computer network.

Do these concerns relate to your IT Team?

  • Reactive Nature? Does your team feel more reactive then proactive for network issues?
  • Security Fears? Worried that vulnerable servers, laptops or PCs may be putting your data at risk?
  • Increasing Pressure? Have you been increasing network devices, such as Smartphones, requiring management?
  • Untimely Network Failures? Unsure of what will fail and when, and then required to find time to resolve the issue?
  • Lack of skill set? Are there network areas your team is not certified or trained to manage?

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PROGRAM OPTIONS

• Flexible and Customized solutions allow you to select and combine only the services that meet the specific needs of your team.
• Control Your IT Costs by increasing efficiency with proper proactive network insight.
• Our Network Operations Center is available to assist your team with their support needs, delivering support remotely for a quicker resolution.
• CIO Level Information delivered monthly on any of the network areas you require deeper ongoing insight and report.
• Project Support we can provide dedicated engineering support to assist with the planning, implementation, or support of a new project.
• Outsourced Helpdesk our support desk is staffed 24×7 and ready to provide remote support to your end users, letting you focus on critical IT management activities.
• Custom Services your business has unique IT requirements, and we can customize a support solution that aligns with your business objectives and fully integrates with your existing IT department. Partner with us to build the right solution for your business.

Stop Buying Downtime – Invest in Uptime